The service

Uniquely different, phone names can form part of your corporate naming strategy such as those used by 0800 HANDYMAN and 0800 REVERSE, or they can simply be a memorable and prestigeous response mechanism.

Your chosen phone name is connected to your business land line via our telecom partner's network.

Features

NO hardware or number changes required.
NO telecom provider changes required.
Use in perpetuity
Online call analysis
Online account management
Direct Debit payment facility
Online statistics and billing via our secure login site.

Optional Telecom features

Provided by Opal.

Auto attendant

Now you can manage your own call attendant service with Opal Auto Attendant. Our unique software is designed to be entirely configurable by you, giving you instant access to create or modify your own IVR (Interactive Voice Response) service.

Opal Added Services:
Auto Attendant PDF

Queue Manager

With simple economics dictating that lost calls mean lost revenue, you need an intelligent queue manager; an effective system that will answer calls, provide tailored 'waiting' messages and inform customers of their rising position in the call queue.

Opal Added Services: Queue Manager PDF

Replay

Opal Replay consists of an entire recording platform that is located directly within a national network and offers complete integrated call recording solutions for all types of businesses and services.

Opal Added Services: Replay PDF

Locator

With Opal Store Locator, you can be confident that your customers will be automatically routed to the most appropriate person, branch, office, service or source of information when calling your business.

Opal Added Services: Locator PDF